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Privacy Policy
Last Updated: 19.01.2026
This Privacy Policy explains how ROM Restaurant (“we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal data of individuals who visit our website https://romrest.com/, make reservations, place orders, or otherwise interact with our restaurant’s services in the United Arab Emirates (UAE). This Policy has been prepared in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable UAE laws.
1. Data Controller
The data controller responsible for your personal data is ROM RESTORANT LLC S.O.C with registered address Movenpick Hotel - 19 - First Floor - Oud Metha - Dubai - UAE.
Contact information for data protection inquiries:
Email: info@romrest.com
Phone: +971 4 552 7314
2. Personal Data We Collect
We may collect the following categories of personal data:
2.1 Information you provide directly
- Full name
- Contact details (email address, phone number)
- Reservation details (date, time, number of guests)
- Order details (if applicable)
- Any other information you voluntarily provide through forms, emails, or messaging
2.2 Technical and Usage Data
- IP address
- Browser and device information
- Pages visited and interaction data
- Cookies and similar tracking technologies
We collect this to provide services, improve the website, and ensure a better user experience.
3. How We Use Your Personal Data
We process your personal data for the following purposes:
- To process and manage reservations and orders
- To respond to your requests, questions, and communications
- To provide customer support and related services
- To send you promotional messages or offers if you consent
- To improve and maintain our website and services
- To comply with legal and regulatory obligations
We only process data based on lawful grounds such as consent, contractual necessity, legal obligation, or legitimate interests.
4. Legal Basis for Processing
Under the PDPL, processing of personal data must be lawful and transparent. We rely on the following legal bases:
- Your consent (e.g., for marketing communications)
- Performance of a contract (e.g., managing a reservation)
- Legal obligations under applicable UAE laws
- Legitimate interests (e.g., website improvements, security)
You may withdraw consent at any time where processing is based on consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve your experience on our website
- Analyse usage patterns and performance
- Provide personalised content
You can manage your cookie preferences through your browser settings or our cookie banner if present on the site.
6. Disclosure to Third Parties
We may share your personal data with:
- Service providers who support our business (e.g., hosting, analytics, reservation systems)
- Third parties where required by law or to enforce our rights
- Partners involved in providing services or fulfilment
We do not sell your personal data for third-party marketing purposes without your explicit consent.
7. International Transfers
If personal data is transferred outside the UAE, we will implement appropriate safeguards to ensure that the data remains protected in line with PDPL requirements.
8. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations. Data that is no longer needed is deleted or anonymised.
9. Your Rights
Under the PDPL, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion or restriction of processing
- Object to certain processing activities
- Withdraw your consent where applicable
To exercise your rights, contact us at [контактный Email].
10. Security of Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no online platform can guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updated versions will be posted on our website with a revised “Last Updated” date.
12. Contact Information
If you have any questions, concerns, or requests relating to your privacy or this Policy, please contact:
Email: info@romrest.com
Phone: +971 4 552 7314